Returns & Exchanges

RETURN POLICY

In the unlikely event you are not 'head over heels' with your purchase we will issue a full STORE CREDIT for unused merchandise within 7 calendar days of delivery of merchandise. All returns require a valid return authorization number. Please email us at returns@hashtagheels.com with your order number and the product(s) you would like to return.

The return authorization number and return instructions will be emailed back to you. The return authorization number is only valid for 7 days. If we receive your return beyond the 7 days it will not be accepted.

Customers are responsible for shipping cost of all returns. Shipping cost are non-refundable. If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return. 

Once your return is received please allow up to 7 business days for your store credit to be issued. ONLY store credit will be issued, NO REFUNDS. We do not offer exchanges at this time only store credits. All shoes being returned must be sent back in the original shoe box. Please do not use shoe box as a shipping box if there is writing, addresses or shipping tape on the shoe box your return will be rejected. All Sale items are final sale. NO EXCEPTIONS. 

In the event your package is return undelivered we will issue you are return in the form of a store credit and there will be a 15% restocking fee deducted from your store credit or you have the option to have your package re-shipped for a fee of $10. By completing a purchase with us you are agreeing to our full return policy

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

TRACKING YOUR PACKAGE

We provide tracking information on all orders. You will be able to track your package the entire way with the shipment confirmation that is provided. Please make the necessary arrangements to be present at the time of delivery. We will not be held responsible for orders that show “DELIVERED”. Signature may be required at the time of delivery.

 

SALES ITEMS

All items on our #SALES tab are non-refundable, non-returnable and non-exchangeable. All items on our #SALES tab are FINAL SALE. All discounted items are also FINAL SALE. We reserve the right to add or remove items from our #SALES tab at any time. Any sale or final sale item received for a return or exchange will not be honored. A store credit with a 15% restocking fee will only be honored. No exceptions. If your order exceeds $500, there will be a 15% restocking fee applied on returned items.